Greg Bell, 48, laughs after Tyler McClaflin, with Cellular Only, figured out why his music wasn't showing up on his new phone during his fifth trip to the store in one week Saturday, Feb. 18, 2017, in Sioux Falls. Bell said he's on a first-name basis with the employees at Verizon. "He walks into Verizon like Norm walks into an episode of 'Cheers'," said Bell's aunt Deniece Terry.